Frequently Asked Questions

Not necessarily. Overwatch assesses your existing CCTV infrastructure and retains compatible equipment wherever practical. Where equipment is not suitable for the required security objective, we recommend the necessary improvements.

Not automatically. Overwatch can complement guards through remote monitoring, stronger supervision, procedures and incident verification. Depending on the site and security model, better use of technology may also allow guarding resources to be deployed more effectively.

No. AI helps identify relevant events. Overwatch operators review alerts and determine whether escalation is required.

Overwatch assesses the technical requirement and coordinates CCTV installation or upgrades with approved technical partners.

An Overwatch operator reviews the event. If action is required, the incident is escalated according to the protocol agreed with the client.

Yes. Overwatch can support organisations operating multiple locations, subject to assessment and technical requirements.

No. Monitoring can be configured according to the requirements of the client and may include after-hours activity, restricted areas, operational events and other agreed periods.

Overwatch can improve visibility, detection, accountability and incident investigation around stock and operational areas. Effective loss prevention normally requires a combination of monitoring, procedures, access controls and security management.

Yes. Security Manager services are available according to the operational requirements of the client or project.

Start with a free security assessment. We assess the existing operation and recommend only the services and improvements that are appropriate for the site.